Privacy Policy

Rethink Therapy (Incl Uptrained Brain courses) take your privacy very seriously. When working with you on your mental health, work stress or burnout we are committed to complying with the terms of the UK General Data Protection Regulation (GDPR) and to the responsible and secure use of your personal data.

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Rethink Therapy has a legitimate interest in processing personal data in order to provide psychological services. The purpose of this statement is to let you know what personal information Rethink Therapy collects and holds, why we collect this data, how long it is kept and your rights over your personal data. Rethink Therapy is registered with the Information Commissioner’s Office (ICO).

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Information about you

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We collect personal information from you when you subscribe to the emailing list, request to download any free resources or enquire about our services This information includes contact details, your availability and other relevant personal information.

 

Should you decide to purchase psychological services from us, further personal details will be kept. This includes notes relating to the initial assessment and to any work following on from this. Personal details are only kept where relevant to the work with which we are engaged.  

 

Once a client finishes psychological work with us, all data regarding the psychological services is stored securely for 7 years (as requested by most insurance companies) and then destroyed.

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Your name and email details will be kept on the email subscription list until you unsubscribe, in order to provide you with information that may be of interest to you. This data is stored securely for as long as you agree to be kept informed of Rethink Therapy's activities.

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Our use of this information

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Your personal information will be used only to provide you with our services and to give you information relating to our services.

 

We will not share your personal details with any other person or organisation without your knowledge and permission. Exceptions to this include during professional supervision (where client anonymity is still retained), unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm, or where we are obliged to share notes with a professional body (usually only in case of a complaint against us).

 

(A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.)

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Security

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We will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.

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Communications in connection with this service may be sent by e-mail. For ease of use and compatibility, communications will not be sent in an encrypted form unless you require it and give us permission to communicate with you in that way. E-mail, unless encrypted, is not a fully secure means of communication. Whilst we endeavour to keep our systems and communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.

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The above also applies to use of online video conferencing platforms during online sessions.

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Your rights over your personal data

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 If you would like to see the information we hold about you, or have any concerns about our use of your data please email us at uptrain@rethinktherapyconwy.com

 

We will do our utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you could also choose to contact the ICO here:

 https://ico.org.uk/global/contact-us/

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